Privacy Policy

1. Information you give us

• Account details: name, email, password (stored only as a one-way hash), phone number if you add one, and time zone.
• Joy Profiles: the older adult's name, ZIP code, interests, personality, how they like to connect, and any notes you choose to share, such as hearing or mobility needs. Only share health details a companion truly needs to know.
• Joy Provider applications: legal name, date of birth, home address, resume, references, availability, rate, add-ons, and safety-training answers.
• Visits and messages: bookings, in-app messages, joy notes after visits, support conversations, cancellations and reports.

2. Information from our partners

• Identity verification (Stripe Identity). Joy Providers photograph a government ID and take a selfie on Stripe's secure page. Stripe compares the two and tells us whether they match. JoyUS does not receive or store the ID images, the selfie, or any face measurements.
• Background checks (Checkr). Joy Providers enter their Social Security number and authorize the check on Checkr's secure page. JoyUS never sees the SSN. We receive the result and, where applicable, the report, which is handled under the federal Fair Credit Reporting Act. Providers receive a copy of any report used in a decision and can dispute it with Checkr.
• Payments (Stripe). Stripe processes cards and provider payouts. We receive limited details such as the card brand, last four digits and payout status, never full card or bank numbers.

3. Information collected automatically

We keep basic technical logs (IP address, browser type, pages requested, timestamps) to run and secure the service. We use one essential cookie to keep you signed in. We do not use advertising cookies or cross-site tracking.

4. How we use information

• To match older adults with Joy Providers who share their interests and availability.
• To arrange, remind about, charge for and pay out visits.
• To screen Joy Providers and keep everyone safe, including detecting money requests, contact-sharing and other warning signs.
• To answer support requests and resolve problems.
• To improve JoyUS, using summarized information wherever we can.
• To comply with the law and protect the rights and safety of our users.

5. Who we share information with

• The people in a match. Joy Providers see the Joy Profile of the person they are asked to visit before accepting. Families see a provider's public profile: first name and last initial, age, interests, description and rate. Providers' home addresses, dates of birth, resumes and references are never shown to families.
• Family members you invite to a Joy Profile.
• Service providers who run parts of JoyUS for us under contract: Stripe (payments and identity), Checkr (background checks), Netlify (hosting and database), Resend (email), Twilio (text messages) and Daily (video visits).
• Safety and legal. Emergency services, adult protective services or law enforcement when we believe someone is at risk of harm, or when the law requires it.
• A future owner, if JoyUS is merged or sold, under this same policy.

We do not sell or rent personal information, and we do not share it for targeted advertising.

6. Text messages

If you opt in, we text visit reminders and urgent alerts about your account. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Reply STOP to opt out at any time, or HELP for help. Message and data rates may apply.

7. Face and identity data

The selfie match is performed by Stripe, which may create a face measurement to compare the selfie with the ID photo. Joy Providers give written consent before starting. Stripe uses this data only to verify identity and to prevent fraud, and keeps it under its own retention schedule, no longer than needed for that purpose and in all cases no longer than the law allows. JoyUS stores only the verification result.

8. How long we keep information

• Account and profile information: while your account is open, then deleted or anonymized within 90 days of closing it.
• Visit, payment and safety records: up to 7 years, for tax, legal and safety reasons.
• Joy Provider resumes and references: until the application is decided plus 1 year, unless the provider stays active.
• Background check results: as long as the law requires and no longer.

9. Security

We use encryption in transit, hashed passwords, access controls and trusted partners for the most sensitive data (cards, bank accounts, SSNs, ID images). No system is perfectly secure. If we learn of a breach that affects you, we will notify you as the law requires.

10. Your choices and rights

• Update most information yourself in your profile and Settings, including email and text preferences.
• Ask us to access, correct, download or delete your information by contacting us. We will verify your identity before acting, and respond within the time the law requires. Depending on your state, you may have additional rights, and you won't be treated differently for using them.
• Family members can ask us to remove a Joy Profile they created.

11. Children

JoyUS is for adults. We do not knowingly collect information from anyone under 18.

12. Changes and contact

If we change this policy in a material way, we will tell you by email or in the app before the change takes effect. Questions or requests: use the Support page or email hello@joyuswellness.com.